Refund policy

Returns We want you to love what you ordered. If you're not completely satisfied, we accept returns within 15 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.

To start a return, email us at bisoncreekclothing@gmail.com with your order number and reason for return. We'll provide instructions from there.

Non-returnable items: Final sale items, gift cards, and items showing signs of wear or damage are not eligible for return.

Exchanges & Store Credit We do not offer cash refunds. All approved returns are eligible for an exchange for a different size or color, or store credit equal to the item's purchase price, valid toward any future order. Exchanges and store credit are issued within 5–10 business days of us receiving and inspecting your return.

Shipping charges are non-refundable.

Defective or Wrong Items If you received a defective or incorrect item, please contact us within 3 days of delivery. We'll send a replacement or issue store credit at no cost to you.